Last Updated: July 20, 2025

1. Introduction

Welcome to Kinnovation Trading Pvt. Ltd. (“we,” “our,” or “us”). We are committed to protecting the privacy of our customers, partners, and website visitors. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit our website (www.kinnovationtrading.com), contact us, or engage with our energy solutions and services.

We comply with Nepal’s data privacy regulations, including the Privacy Act, 2018 (2075 BS). By using our services, you agree to the terms outlined in this policy.

2. Information We Collect

We collect only the information necessary to deliver clean energy solutions, support services, and manage our operations efficiently. This includes:

  • Personal Information: Your name, email, phone number, organization name, or designation when you fill out contact or inquiry forms.

  • Service & Project Details: Information you provide when requesting a solar consultation, system design, or technical support.

  • Payment and Transaction Info: If you purchase a product or service, we may collect order-related details. Note: All payments are handled via secure third-party gateways; we do not store card or banking data.

  • Technical Data: Your IP address, browser type, pages visited, and time spent on our website, used for analytics and performance improvement.

  • Communications: Any feedback, inquiries, or messages you send us via forms, email, or social platforms.

3. How We Use Your Information

We use your information solely to:

  • Respond to your inquiries and service requests

  • Design and deliver custom energy solutions (solar PV, EV charging, battery storage)

  • Provide after-sales support and maintenance

  • Improve our services and website functionality

  • Send project updates, newsletters, or promotions only with your consent

4. How We Share Your Information

We respect your privacy. Your information is never sold. It may only be shared with:

  • Installation & Logistics Partners: To coordinate delivery and setup of solar, battery, or EV solutions

  • Technical Experts & Subcontractors: In cases where external teams are required to complete a project

  • Payment Processors: If applicable, your payment data goes directly to secure, certified platforms like eSewa or banks

  • Legal Requirements: When required to comply with Nepali law or respond to lawful requests

5. Data Security

We use industry-standard security measures to protect your information from unauthorized access, alteration, or misuse. While no online system is 100% secure, we strive to protect your data using encrypted communications, secure servers, and access controls.

6. Your Rights

As a customer or visitor, you have the right to:

  • Access your personal data

  • Update or correct inaccurate information

  • Request deletion of your data when no longer needed

  • Unsubscribe from promotional emails at any time

You can make a request by contacting us at kinnovation.trading@gmail.com.

7. Cookies

Our website uses cookies to:

  • Improve your browsing experience

  • Remember your preferences

  • Track analytics for performance optimization

You can disable cookies via your browser settings, but parts of the site may not work properly without them.

8. Third-Party Content

Our website may include links to external content or embedded features (e.g., Google Maps, YouTube, LinkedIn). These third parties may collect data according to their own privacy policies. We do not control how they operate, so we encourage you to review their policies separately.

9. Changes to This Privacy Policy

We may update this policy occasionally. Any changes will be posted on this page, along with the updated date. Continued use of our website means you accept those changes.

10. Contact Us

If you have questions about our privacy practices, please reach out:

📍 Office Address: Kathmandu, Nepal
📞 Phone: +977 9841803113
📧 Email: kinnovation.trading@gmail.com